Magento 2 – How to fix ” The order confirmation email is not sent “

Magento2 Teaser

This morning I was working on an email issue ( multi-store ) where customers were able to purchase but didn’t receive the order confirmation email.

As always, I had a look at what has been deployed recently and checked pretty much all logs on the production environment. Unfortunately, I couldn’t find anything.

I started looking at database changes, especially the core_config_data table, and noticed that the template for the order confirmation was defined twice. This was kind of weird because those email settings were set to ” Use System Value “.

I ended up deleting the IDs 4293, 4296, 4299 which has fixed the issue immediately. I still don’t know why those values were set twice, but I hope this will help someone…sometime.